What to put in the message
The error code, if you saw one
Every failure in the add-on shows a short code next to the message, and the message has a copy button. That code tells us which path failed, which usually replaces an hour of guessing.
What you searched for
The search text or expression, and which options were on. You do not need to send the document — and please do not, we do not want it.
What you expected and what happened
One sentence each is enough.
Questions that come up
Does the free tier expire or count my searches?
No. It has no counter and no expiry. Searches that find nothing are not penalised — they are how you write a regular expression. The paid tier adds capabilities, it does not remove a limit.
Can it work across several documents at once?
Not in this add-on. It has permission to touch only the document you have open, which is also why it needs no review of your Drive. A separate tool for working across many documents is planned; it will be a different listing, with its own permissions, so the choice stays yours.
Can I undo after closing the document?
The undo journal is stored in the document, so it survives closing and reopening — until the next run overwrites it. Beyond that, Google Docs version history holds the document as it was before the run.
My replacement broke the formatting.
It should not: the add-on rewrites the smallest run of text it can, rather than replacing the whole document body. If formatting was lost, that is a defect and we want the details. Undo first, then write to us.
A regular expression matched nothing, or matched everything.
The sidebar validates the expression as you type and refuses a zero-length match such as
a*, which would otherwise match at every position. If something still behaves oddly,
send us the expression.
How do I cancel?
From the link in your Paddle receipt, or ask us and we do it. Refunds within 30 days are given without questions — see the terms.
Reporting a security issue
Write to contact@maste.ro with "security" in the subject. We will answer within 48 hours and will not take action against anyone who reports a problem in good faith and does not access other people's data.